Imagine you’re working behind the counter of a retail pharmacy. In front of you, elderly Mrs. Jones looks on with furrowed brow while you scan the computer screen for her prescription. Behind her, two more customers wait in line, as the phones ring non-stop. “Oh, I see,” you tell Mrs. Jones. “It’s an authorization problem.” She looks up at you in confusion, while the bell sounds to tell you a drive-up customer awaits. Welcome to the busy world of retail pharmacy. Amir Rahemi, a district manager for Walgreens, has felt the stress and problems of working that pharmacy counter. Minutes […]
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- Dr. Debra A. Schwinn
- 8 Jul 2021
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